Refund and Returns Policy for Airnicnie

Effective Date: January 4, 2025

At Airnicnie, we strive to provide you with high-quality electronic products and services. However, we understand that sometimes purchases don’t work out as expected. This Refund and Returns Policy explains the circumstances under which we accept returns, issue refunds, and how the process works. By making a purchase from our website, airnicnie.com, you agree to the terms outlined in this policy.

1. Returns Policy

We accept returns for products that are in new, unused condition, and in their original packaging within 30 days from the date of delivery.

1.1 Eligibility for Return

To qualify for a return:

  • The product must be in its original condition with no signs of wear, damage, or use.
  • The product must be in its original packaging with all accessories, parts, and manuals included.
  • The return request must be made within 30 days of receiving the item.

Note: Certain items such as open-box products, special orders, and software may not be eligible for return. Please refer to product-specific guidelines for more information.

1.2 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@airnicnie.com or call us at (505) 869-4938 within 30 days of receiving your product.
  2. Provide Order Information: Be sure to include your order number, the product(s) you wish to return, and the reason for the return.
  3. Return Authorization: Our customer support team will issue you a Return Authorization (RA) number, along with instructions on how to send the item back to us.

Important: Returns cannot be processed without an RA number. Please follow the return instructions carefully to avoid delays in processing your return.

1.3 Return Shipping Costs

Unless the product is defective, damaged, or the wrong item was shipped, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure they are safely returned to us.

2. Refund Policy

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method. The time it takes for your refund to appear in your account may vary depending on your payment provider.

2.1 Refund Timeline

Refunds will be processed within 5-7 business days from the date we receive the returned item. Depending on your bank or payment method, it may take additional time for the funds to reflect in your account.

2.2 Partial Refunds

In some cases, we may offer a partial refund if:

  • The product has been opened or used.
  • The product is returned without original packaging or accessories.
  • The product is returned after the 30-day return period.

2.3 Non-Refundable Items

The following items are non-refundable:

  • Gift cards or store credits.
  • Downloadable software or digital products.
  • Products marked as final sale or non-returnable.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@airnicnie.com or by phone at (505) 869-4938 within 7 days of receiving the product. We will provide you with a pre-paid return label for the return and will offer a replacement or full refund as per your preference.

3.1 Damaged in Transit

If an item is damaged during shipping, please keep the original packaging and take photos of the damage. We will work with the carrier to resolve the issue and ensure that you are fully compensated.

3.2 Manufacturer Defects

If the product has a manufacturer defect, we will either replace the product or issue a full refund. Please make sure to contact us as soon as the defect is noticed.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different product, we ask that you return the original product and place a new order.

5. Order Cancellations

You may cancel an order within 24 hours of placing it, as long as it has not already been processed or shipped. Once an order is shipped, it cannot be canceled. If you wish to cancel an order that has already shipped, please follow our return process once you receive the item.

6. Exceptions and Special Circumstances

  • Restocking Fees: In some cases, we may charge a restocking fee for returned items. This fee will be deducted from your refund amount.
  • Items Marked as Final Sale: Some items, such as clearance or final sale products, may not be eligible for returns or refunds.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

7. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact our customer support team at:

  • Email: info@airnicnie.com
  • Phone: (505) 869-4938
  • Address: 341 Tribal 65th Rd, Isleta, New Mexico

For your convenience, you can also visit our website for more information: www.airnicnie.com.

By purchasing products from Airnicnie, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy. We are committed to providing excellent customer service and will do our best to resolve any issues that arise with your order.